Privacy Policy
Royalty Painting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian and Ontario privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Personal Health Information Protection Act (PHIPA) where applicable.
By accessing or using our website, services, or interacting with us in any way, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.
1. Information We Collect
We collect personal information from clients, potential clients, and visitors in the following ways:
Information You Provide to Us:
Contact Information: Name, email address, phone number, address.
Service Information: Details about your property and the specific painting services you require.
Payment Information: If you purchase services directly from us, we may collect payment details (credit card information, billing address) through secure payment processing services.
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Information Automatically Collected:
Website Usage Information: When you visit our website, we may collect non-identifying information such as your IP address, browser type, operating system, referring URLs, and pages you view on our site. This helps us understand how visitors use our website and allows us to enhance our services.
Cookies and Tracking Technologies: We use cookies and similar technologies to personalize your experience, track usage, and analyze traffic patterns. You can manage your cookie preferences through your browser settings.
Information from Third Parties:
We may receive information about you from third parties such as lead generation services, advertising platforms, and social media sites where you interact with our content.
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2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To provide you with painting services, including consultations, project management, and customer support.
Communication: To communicate with you about our services, respond to inquiries, send updates, and offer promotions related to Royalty Painting.
Payment Processing: To process payments and manage billing for services you purchase from us.
Improving Our Services: To analyze usage data, improve our website, develop new services, and enhance existing offerings.
Marketing and Promotions: To send you information about our services, offers, and promotions. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Legal Compliance: To comply with applicable laws, regulations, and legal requests, and to protect our rights and the rights of our customers.
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3. Sharing Your Information
We do not sell or trade your personal information. We may share your information with third parties under the following circumstances:
Service Providers: We may share your information with third-party vendors who help us deliver our services (e.g., payment processors, IT service providers, marketing platforms). These vendors are contractually obligated to safeguard your information and use it only as necessary to perform their services for us.
Legal Obligations: We may disclose your information to comply with legal requirements, enforce our policies, or protect our rights or the rights of others in the event of disputes, fraud prevention, or risk management.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
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4. Retention of Your Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely dispose of it.
5. Security Measures
We take the security of your personal information seriously and implement industry-standard measures to protect it, including:
Secure servers and encrypted data transmissions.
Restricted access to personal information to authorized personnel only.
Regular audits and updates to our systems and security practices.
However, no data transmission over the Internet is completely secure. We cannot guarantee the security of your information, and any transmission is at your own risk.
6. Your Rights
Under Canadian and Ontario privacy laws, you have the following rights:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete personal information.
Withdrawal of Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.
Complaints: If you have concerns about how we manage your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or Ontario’s Information and Privacy Commissioner (IPC).
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7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Royalty Painting
202-18 Skipton Court, Toronto ON, M3M 2S8
416-427-1442
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.